Bot Settings

The General Settings page handles your bot's status, access, and lifecycle: whether it's live, which sites can embed it, who on your team can touch it, and how to duplicate or delete it.

To get there: open your bot in your HelpJet dashboard and click General Settings in the sidebar, under Configuration.

Status

The Status dropdown controls whether your bot responds to users. Active bots respond; inactive, building, and archived bots don't.

Status changes save automatically — there's no save button for this field. You'll see a brief "Saving…" then "Saved" confirmation under the dropdown.

Domain Security

By default, anyone who copies your embed code can put your bot on any website — and their visitors' conversations count against your usage. Domain Security restricts which domains are allowed to load your widget.

• Leave the Allowed domains list empty and the widget works anywhere. You'll see a note confirming there are no restrictions.
• Add one or more domains and the widget only loads on those.

To add a domain, type it in the Add allowed domain field and click Add. Patterns you can use:

Each domain in the list has a remove button; changes take effect for new page loads.

Domain restrictions are one layer of HelpJet's protections — for how they fit alongside prompt-injection screening and usage limits, see Security & Privacy.

Permissions

The Permissions section manages who can access and configure this bot. Click Grant Access to give a teammate a role on the bot — owner, admin, editor, or viewer — each with different levels of control.

Roles, what each one can do, and how bot permissions interact with your organization's roles are covered in Bot Permissions.

Duplicate

Duplicate Bot creates a full copy of this chatbot — its settings, training sources, embeddings, allowed domains, targeting rules, and suggested questions.

1. Click Duplicate Bot.
2. In the dialog, enter a New Bot Name (it defaults to "[bot name] (copy)").
3. Click Duplicate Bot to confirm. You'll land back on your dashboard with the new bot in your list.

Duplication is handy for testing risky changes against a copy, or spinning up a near-identical bot for a second site without retraining from scratch. The copy is a separate bot with its own embed code — and it counts toward your plan's bot limit (see Plans & Pricing).

Danger Zone: deleting a bot

At the bottom of the page, the Danger Zone holds the Delete bot button. Deletion is permanent and can't be undone.

When you delete a bot:

• It's immediately removed from your dashboard.
• Users can no longer interact with it.
• All chat widget embeds stop working.
• It's hidden from every public endpoint.
• Credit usage history is kept for billing.

Clicking Delete bot opens a confirmation dialog that lists these consequences; click Yes, delete permanently to proceed, or Cancel to back out.

Common questions

Why doesn't this page have a Save button?

Status saves automatically when you change it, and domains save as you add or remove them. Only the Brand & Voice and Deploy pages use explicit save buttons.

I set my bot to Inactive — do I need to remove the embed code?

No. The embed code can stay on your site indefinitely; the widget stops appearing while the bot is inactive and comes back when you reactivate it.

Does deleting a bot reduce my bill?

Your usage history is preserved for billing, so interactions already used still count for the current period. Freeing up a bot slot matters if you're at your plan's bot limit — see Understanding Interactions for how usage is counted.

Who can delete a bot?

Deletion is restricted by your role on the bot — see Bot Permissions.