Bot Settings

The General Settings page handles your bot's status, access, and lifecycle: whether it's live, which sites can embed it, who on your team can touch it, and how to duplicate or delete it.

To get there: open your bot in your HelpJet dashboard and click General Settings in the sidebar, under Configuration.

Status

The Status dropdown controls whether your bot responds to users. Active bots respond; inactive, building, and archived bots don't.

Status changes save automatically; there's no save button for this field. You'll see a brief "Saving…" then "Saved" confirmation under the dropdown.

Domain Security

By default, anyone who copies your embed code can put your bot on any website, and their visitors' conversations count against your usage. Domain Security restricts which domains are allowed to load your widget.

• Leave the Allowed domains list empty and the widget works anywhere. You'll see a note confirming there are no restrictions.
• Add one or more domains and the widget only loads on those.

To add a domain, type it in the Add allowed domain field and click Add. Patterns you can use:

Each domain in the list has a remove button; changes take effect for new page loads.

Domain restrictions are one layer of HelpJet's protections; for how they fit alongside prompt-injection screening and usage limits, see Security & Privacy.

Permissions

The Permissions section manages who can access and configure this bot. Click Grant Access to give a teammate a role on the bot (owner, admin, editor, or viewer), each with different levels of control.

Roles, what each one can do, and how bot permissions interact with your organization's roles are covered in Bot Permissions.

Duplicate

Duplicate Bot creates a full copy of this chatbot: its settings, training sources, embeddings, allowed domains, targeting rules, and suggested questions.

1. Click Duplicate Bot.
2. In the dialog, enter a New Bot Name (it defaults to "[bot name] (copy)").
3. Click Duplicate Bot to confirm. You'll land back on your dashboard with the new bot in your list.

Duplication is handy for testing risky changes against a copy, or spinning up a near-identical bot for a second site without retraining from scratch. The copy is a separate bot with its own embed code, and it counts toward your plan's bot limit (see Plans & Pricing).

Danger Zone: deleting a bot

At the bottom of the page, the Danger Zone holds the Delete bot button. Deletion is permanent and can't be undone.

When you delete a bot:

• It's immediately removed from your dashboard.
• Users can no longer interact with it.
• All chat widget embeds stop working.
• It's hidden from every public endpoint.
• Credit usage history is kept for billing.

Clicking Delete bot opens a confirmation dialog that lists these consequences; click Yes, delete permanently to proceed, or Cancel to back out.

Common questions

Why doesn't this page have a Save button?

Status saves automatically when you change it, and domains save as you add or remove them. Only the Brand & Voice and Deploy pages use explicit save buttons.

I set my bot to Inactive. Do I need to remove the embed code?

No. The embed code can stay on your site indefinitely; the widget stops appearing while the bot is inactive and comes back when you reactivate it.

Does deleting a bot reduce my bill?

Your usage history is preserved for billing, so interactions already used still count for the current period. Freeing up a bot slot matters if you're at your plan's bot limit; see Understanding Interactions for how usage is counted.

Who can delete a bot?

Deletion is restricted by your role on the bot; see Bot Permissions.