Page Embed & Chat Link Styling
The Page Embed and Chat Link channels each have their own styling — headers, colors, welcome messages, and feedback — set independently from the widget.
On this page
The Page Embed (an inline chat panel inside your page) and the Chat Link (a hosted, shareable chat page) are styled separately from the Bot Widget — and separately from each other. This article covers every setting for both.
Each channel gets its own welcome message, header, and colors because each serves a different context: a widget tucked in a corner, an embed that's part of your page design, and a full-page chat someone opens from a link. Change one and the others stay exactly as they were.
Both tabs work the same way as the widget tab: settings on the left, a Live Preview on the right, and a shared Save Settings button in the sticky header. If a channel's Enabled toggle (top right of the tab) is off, its customization options are hidden until you turn it on.
Page Embed settings
The Page Embed renders inside a container on your page, so it has a few settings the widget doesn't: dimensions and a border.
Container
Setting | What it does | Default |
|---|---|---|
Height | Height of the embedded chat container — accepts any CSS value like |
|
Border Radius | Corner rounding: None (0px), Small (4px), Medium (8px), Large (12px), Extra Large (16px) | Medium (8px) |
Border Color | Color of the container's border — swatch or hex value |
|
Header
Setting | What it does | Default |
|---|---|---|
Show Header | Toggles the header bar on or off. Turn it off when your page already provides a heading | On |
Header Text | Title shown in the header bar | Your bot's name |
Header Logo URL | URL of a logo image to show beside the header text | None |
Header Background | Background color of the header bar |
|
Header Text Color | Color of the header title |
|
The header settings only appear while Show Header is on.
Chat
Setting | What it does | Default |
|---|---|---|
Welcome Message | The first message shown in the embedded chat | "Hi! I'm [bot name]. How can I help you today?" |
User Message Color | Background color for the visitor's message bubbles (also colors the send button) |
|
Collect Feedback | Show thumbs up / thumbs down options after bot responses | On |
Chat Link settings
The Chat Link tab starts with your Shareable Chat Link — the hosted URL for your bot, with Copy and Open buttons. Share it anywhere: email signatures, support replies, social bios.
Because the chat page is hosted by HelpJet, there's no container to size — the chat fills the page. The remaining settings mirror the Page Embed:
Setting | What it does | Default |
|---|---|---|
Show Header | Toggles the header bar on the hosted page | On |
Header Text | Title shown in the header | Your bot's name |
Header Logo URL | URL of a logo image for the header | None |
Header Background | Header bar background color |
|
Header Text Color | Header title color |
|
Welcome Message | First message on the hosted chat page | "Hi! I'm [bot name]. How can I help you today?" |
User Message Color | Background color for visitor message bubbles |
|
Collect Feedback | Thumbs up / thumbs down after bot responses | On |
The Chat Link is often the first impression someone gets of your bot with zero surrounding page context, so the header matters more here — a clear Header Text like "Acme Support" and your logo go a long way.
The "Powered by HelpJet" footer
Both channels show a Powered by HelpJet line under the message input, the same as the widget. Removing it requires the Remove "Powered by HelpJet" add-on — see Add-ons, Credits & White-labeling.
Common questions
I changed the widget's colors — why does my embed look the same as before?
Because the channels are independent by design. Update the Page Embed's settings on its own tab and click Save Settings.
Can I use different welcome messages per channel?
Yes — that's the point. A widget greeting ("Hi there! Questions?") can stay short, while your Chat Link welcome can be more complete since it's the whole page.
The customization options aren't showing
Check the Enabled toggle at the top of the tab. Disabled channels show a notice instead of their settings — turn the channel on to customize it.
Do saves apply per channel?
Save Settings saves everything on the Deploy page at once — widget, Page Embed, and Chat Link changes all publish together.
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