The Chatbase alternative that never deletes your bot

Chatbase is an enterprise-grade AI agent platform with OpenAI-caliber logos and serious agentic features. It is also built — and priced — for teams much larger than most of the founders who land on its free tier, where bots are deleted after 14 days of inactivity. Here is an honest comparison for the smaller end of the market, including the cases where Chatbase is the right call.

Why people look for a Chatbase alternative

• The free-tier deletion trap: free Chatbase bots are removed after 14 days of inactivity — your training and configuration disappear unless you keep it active or pay (verified July 2026).
• Credit-based pricing: paid tiers run $32 (Hobby), $120 (Standard), and $400/month (Pro) on a message-credit model, with add-ons on top — budgeting requires a calculator.
• Enterprise-first roadmap: recent releases (outbound campaigns, HIPAA-eligible Enterprise, custom roles) target regulated mid-market and up, not solo founders.
• Feature depth you may never use: AI Actions on your systems, voice and telephony, eight model families — powerful, but overhead if you need "answer my customers from my docs."

HelpJet vs Chatbase at a glance

Who should switch to HelpJet

• Solo founders and small SaaS teams who want a support bot, not an agent platform to administer.
• Anyone burned by the 14-day deletion: HelpJet's free plan keeps your bot, training, and history indefinitely.
• Teams that want costs to be arithmetic: interactions are flat-priced whatever model answers.

Who should stay with Chatbase

Chatbase is the category's enterprise-agentic leader for a reason. Stay if you need AI Actions that operate on your internal systems, voice or telephony support, SOC 2 / HIPAA-eligible compliance posture, or outbound re-engagement campaigns. If you have a support team and a security questionnaire, Chatbase is built for you; HelpJet is built for the founder who is the support team.

Switching is low-stakes

HelpJet trains from your live website and documentation — there is nothing to export from Chatbase and no agent configuration to rebuild. Set up the free plan in about five minutes, test it against your real customer questions, and keep both running until you are sure.