Pricing you can work out in your head
One bot reply is one interaction. Free is 100 a month with no card. Pro is $29 a month for 1,000, and every extra 1,000 is $30. No seats, no model multipliers, no per-resolution fees.
Free
$0/mo
Free for as long as you like. Hard stop at 100 replies a month; there is no card on file, so there is nothing to charge.
Includes
- 1 bot
- 100 interactions a month
- Trains on your website, docs and files
- Pauses at the limit; nothing is deleted
- Email support
Pro
Recommended$29/mo
Support for a small business, on one bill you can predict. 14-day trial, no card needed.
Everything in Free, plus
- 3 bots, then $20 a month each
- 1,000 interactions a month, then $30 per 1,000
- Auto-recharge with a spend cap you set
- Priority email support
Add-ons, priced flat
Pro only. Each one is a line on the bill you add or remove yourself.
- Credit packs
- Buy a pack when you need one, or switch on auto-recharge with a monthly spend cap you set. Credits are valid for 12 months from purchase and survive a downgrade. Purchases are final.
- $30per 1,000 interactions
- Extra bots
- Pro includes three. Add a bot for each product, brand or site, and remove it whenever you like.
- $20per bot, per month
- Remove 'Powered by HelpJet'
- Takes the HelpJet badge off every bot in your organization, so the chat is entirely yours.
- $79per month
Everything that costs money, on one line each
A busy month on Pro with 2,400 replies is $29 plus two $30 packs: $89. That is the whole bill unless you add bots or remove the badge.
| Feature | Free $0/mo | Pro $29/mo |
|---|---|---|
| Plan | ||
| Price | $0 | $29 a month, or $23 billed annually |
| Bots | 1 | 3 |
| Interactions a month | 100 | 1,000 |
| Free trial | Not included | 14 days, no card |
| At the limit | ||
| What happens | Bot pauses until the month resets | Pauses, unless auto-recharge is on |
| Extra interactions | Not included | $30 per 1,000 |
| Spend cap | Not included | You set it |
| Add-ons | ||
| Extra bots | Not included | $20 per bot, per month |
| Remove 'Powered by HelpJet' | Not included | $79 a month |
| Never on the bill | ||
| Per-seat fees | None | None |
| Model multipliers | None | None |
| Per-resolution fees | None | None |
| Setup fee | None | None |
| Support | ||
| Email support | Included | Included |
| Priority email support | Not included | Included |
Questions people ask before they upgrade
Start on Free. Upgrade when the numbers say so.
One bot, 100 replies a month, no card. When you outgrow it, Pro is $29.
Free plan · No credit card