Question 1

What happens if I go over my monthly conversation limit?

Accepted Answer

Your service never stops. When you hit your limit, additional conversations are billed at $30 per 1,000 - roughly 3¢ each. You'll get a notification at 80% of your plan, and you can set a hard monthly cap so you're never surprised.

Question 2

Do I need a credit card to start the free trial?

Accepted Answer

No. You can start your 14-day Pro trial without entering any payment details. We'll only ask for a card when you decide to  upgrade after the trial.

Question 3

What happens when my 14-day trial ends?

Accepted Answer

If you don't upgrade, your workspace automatically drops to the Free plan - you keep your bot, your training data, and your conversation history. Nothing is deleted, and you can upgrade to Pro at any time.

Question 4

Can I switch plans or cancel anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel from your billing settings at any time. Downgrades take effect at the end of your  current billing cycle, and annual plans can be refunded pro-rata within the first 30 days.

Question 5

How much do I save with annual billing?

Accepted Answer

Annual billing saves you 20% on every plan. That's roughly 2.5 months free on Pro (about $70/year). You can switch from  monthly to annual at any time, and we'll credit your unused monthly balance toward the annual price.

Question 6

Can I train the AI on my own help docs and knowledge base?

Accepted Answer

Yes,  that's how HelpJet works best. You can connect your website, help center, PDFs and the AI stays in sync as your content updates. Most teams see 70–80% resolution rates within the first week once their docs are  connected.

Question 7

Can conversations hand off to a human agent?

Accepted Answer

Yes. When the AI can't confidently answer, or when a customer explicitly asks for a person. The conversation routes to your  team via email, Slack, or your existing helpdesk. The AI shares the full context so your team never starts from scratch.

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