Does HelpJet work with Shopify Plus?

Yes. HelpJet supports every Shopify plan, including Plus and headless storefronts. Large stores benefit most from the product-aware answers and the ticket reduction.

Will HelpJet slow down my store?

No. The chat widget is lazy-loaded and weighs only a few kilobytes. It has no measurable effect on your storefront speed or Core Web Vitals.

Does it replace Shopify Inbox?

HelpJet can run alongside Shopify Inbox or replace it. When the AI can't answer, it says so and points the shopper to the contact channel you choose.

Do I need a developer to set it up?

No. You paste one script into your theme (Online Store, Themes, Edit code, just before the closing body tag). No app, no other code. Setup takes under 10 minutes.

Shopify

Free AI chatbot for Shopify stores

Add an AI chatbot to your Shopify store - in minutes.

HelpJet learns from your products, policies, and help docs to answer shopper questions instantly, 24/7. Paste one script into your theme. No app, no developer needed.

Try HelpJet free

Free plan: 1 bot · 100 replies a month
To start: No credit card
Pro: $29/mo flat · 1,000 replies

Your shoppers have questions.

You shouldn't be up at midnight answering "do you ship to Canada?"

Your Shopify store gets traffic every day. But every unanswered question about sizing, shipping, returns, or order status is a cart that someone didn't complete.

You're either answering the same five questions a hundred times, or losing sales to silence.

There's a better way.

Set up in three steps

Step 1
Connect your content
HelpJet reads your help center, product pages, and shipping/returns policies.
Step 2
Paste one script into your theme
Copy the embed from your HelpJet dashboard, then in Shopify go to Online Store, Themes, Edit code and paste it into theme.liquid, just before the closing body tag.
Step 3
Go live
Your AI chatbot starts answering shopper questions the moment it's installed.

Why Shopify merchants choose HelpJet

Works the way your store works

One script, no app to install

Paste the embed once in theme.liquid. No app permissions to approve, no developer.

Trained on your products and policies

HelpJet answers from your product pages, size guides, shipping, and returns. It never guesses.

Fewer tickets, better conversion

Pre-sale questions get answered before the buy button. Shipping and returns questions get answered from your policy pages, not your inbox.

Live on your store in under 10 minutes.

If you can copy and paste into your theme editor, you can install HelpJet.

Features

Everything you need, nothing you don't

AI trained on your product catalogue, policies, and help docs
One-script install in theme.liquid, no app required
Answers shipping, returns, and sizing questions from your policy and product pages
Points shoppers to your contact form, email or phone when it can't answer
Works with Shopify Basic, Shopify, Advanced, and Shopify Plus
Analytics that show the questions costing you sales

Frequently asked questions

Everything Shopify merchants ask before they get started.

Your Shopify store can handle support on autopilot

Join the merchants who've stopped answering the same questions between order fulfilment. HelpJet installs in minutes and starts helping shoppers buy instead of bounce, straight away.