Does HelpJet work with Shopify Plus?

Yes. HelpJet supports every Shopify plan, including Plus and headless storefronts. Large stores benefit most from the product-aware answers and the ticket reduction.

Will HelpJet slow down my store?

No. The chat widget is lazy-loaded and weighs only a few kilobytes. It has no measurable effect on your storefront speed or Core Web Vitals.

Does it replace Shopify Inbox?

HelpJet can run alongside Shopify Inbox or replace it. When the AI can't help, conversations route to your chosen channel.

Do I need a developer to set it up?

No. Install from the Shopify App Store in one click. No theme edits, no code. Setup takes under 10 minutes.

Shopify

Free AI chatbot for Shopify stores

Add an AI chatbot to your Shopify store - in minutes.

HelpJet learns from your products, policies, and help docs to answer shopper questions instantly, 24/7. One-click install from the Shopify App Store. No developers needed.

Try HelpJet free

Free plan: 1 bot · 100 replies a month
To start: No credit card
Pro: $29/mo flat · 1,000 replies

Your shoppers have questions.

You shouldn't be up at midnight answering "where's my order?"

Your Shopify store gets traffic every day. But every unanswered question about sizing, shipping, returns, or order status is a cart that someone didn't complete.

You're either answering the same five questions a hundred times, or losing sales to silence.

There's a better way.

Set up in three steps

Step 1
Connect your content
HelpJet reads your help center, product pages, and shipping/returns policies.
Step 2
Install from the Shopify App Store
One click. No code. No liquid edits. Approve the app, and you're in.
Step 3
Go live
Your AI chatbot starts answering shopper questions the moment it's installed.

Why Shopify merchants choose HelpJet

Works the way your store works

One-click Shopify App Store install

No theme edits, no dev time. Install, approve permissions, done.

Trained on your products and policies

HelpJet answers from your product pages, size guides, shipping, and returns. It never guesses.

Fewer tickets, better conversion

Pre-sale questions get answered before the buy button. "Where's my order" goes to the bot, not your inbox.

Live on your store in under 10 minutes.

If you've ever installed a Shopify app, you can install HelpJet.

Features

Everything you need, nothing you don't

AI trained on your product catalogue, policies, and help docs
One-click Shopify App Store install, no liquid edits
Answers shipping, returns, and "where's my order" questions automatically
Seamless handoff to your support team
Works with Shopify Basic, Shopify, Advanced, and Shopify Plus
Analytics that show the questions costing you sales

Frequently asked questions

Everything Shopify merchants ask before they get started.

Your Shopify store can handle support on autopilot

Join the merchants who've stopped answering the same questions between order fulfilment. HelpJet installs in minutes and starts helping shoppers buy instead of bounce, straight away.