Add an AI chatbot to your BigCommerce store in minutes
HelpJet learns from your products, policies, and help docs to answer shoppers' questions 24/7.
Helping BigCommerce merchants reduce support load and recover lost sales.
Your shoppers have questions.
Your support team shouldn't have to answer every one.
Your BigCommerce store gets traffic daily across pre-sale, post-sale, B2B, and DTC. But every unanswered question about shipping, SKUs, returns, or order status is a cart that doesn't close.
You're either routing the same repeat questions to a human, or losing revenue to silence.
There's a better way.
How it works
Set up in three steps
Connect your content
HelpJet reads your product catalogue, policy pages, and help centre.
Install from the BigCommerce App Marketplace
One-click install. No script manager edits, no Stencil theme changes, no dev required.
Go live
Your AI chatbot starts answering shopper questions on every storefront straight away.
Why BigCommerce merchants choose HelpJet
Built for ecommerce scale
One-click Marketplace install
Install from the BigCommerce App Marketplace. No script manager edits, no dev time, no theme changes.
Product- and order-aware answers
HelpJet answers from your actual product catalogue, shipping rules, and order data — not hallucinations.
Scales with multi-storefront
Running more than one storefront? Manage every bot from one HelpJet dashboard, with per-storefront training data.
B2B and DTC ready
Works for B2B catalogues with customer-group pricing and DTC stores with variations, bundles, and promos alike.
Features
Everything you need, nothing you don't
Frequently asked questions
Everything BigCommerce merchants ask before they get started.
Your BigCommerce store can handle support on autopilot
Join the site owners who've stopped answering the same questions over and over. HelpJet sets up in minutes and starts helping your visitors straight away.
No credit card required · Cancel any time