About HelpJet
Customer support should feel human - even when a human isn’t there.
That’s been our thesis for fifteen years. We’ve just run out of excuses not to build it properly.
Born from fifteen years of support tools
We’ve spent fifteen years at HeroThemes building customer support software for WordPress. Four products. Tens of thousands of businesses. A lot of tickets.
Over those fifteen years, one conversation kept repeating itself. A customer would tell us their support was working great - and that they’d just launched a Shopify store, or moved their docs to Notion, or spun up a new SaaS dashboard. Could we help there too?
The honest answer for a long time was: not really. Our tools lived where WordPress lived.
HelpJet is our answer to that conversation. A standalone AI support platform that works wherever your business lives - not wherever your CMS does.
Your business isn’t one site anymore. Your support shouldn’t be either.
Most founders don’t have one place customers show up. They have a WordPress marketing site, a Shopify checkout, a Squarespace portfolio, a SaaS app, a docs subdomain. Five surfaces. One support story.
HelpJet reads all of them, learns all of them, and answers from all of them - so your customers get the same calm, knowledgeable response no matter which door they walk through.
We’re here to give every founder the feeling of a fully-staffed support team, on day one, at zero cost.
Not a deflection bot. Not a flowchart. A support experience that resolves things - with warmth, with nuance, with the patience to explain a thing twice. The kind of support you’d hire a team to build, if you could afford to. Now you don’t have to.
The humans behind it
Two co-founders. Fifteen years of support software.
HelpJet is built by the same team behind HeroThemes - founders who have been writing and shipping customer support tools for longer than most AI companies have existed.
Co-founder · Product
Chris Hadley
After fifteen years building customer support software at HeroThemes, I’ve spent my career obsessed with one question: how do you make software feel as human as a good conversation?
At HelpJet I lead product and story - designing the way our AI listens, thinks, and resolves so that every customer feels heard.
When I’m not in front of a screen, you’ll find me planning the next UK coast walk. The long-term plan is to string the whole thing together, one weekend at a time.
Co-founder · Engineering
Richard Long
As a seasoned computer scientist, I spent years tackling complex challenges for leading UK companies in the finance and telecoms sector.
Now, as Lead Developer at HeroThemes and HelpJet, I leverage that expertise to build the systems that power both - from the WordPress tools trusted by tens of thousands of businesses, to the AI platform we’re building here.
When I’m not writing code, you can find me conquering trails on my quest to discover the UK’s best mountain bike parks.
Ready to stop being tech support?
Setup takes five minutes. The free forever plan costs nothing. Your weekends will thank you.
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