Last Updated: 24/1/2-26

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “Customer”) and Heroic Media LTD, a company registered in England and Wales under company number 08589870 (“Company”, “we”, “us”, or “our”), concerning your access to and use of the HelpJet website and SaaS platform (the “Service”).

By accessing the Service, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Service and you must discontinue use immediately.

1. THE SERVICE

1.1 Description: Heroic Media LTD provides a software-as-a-service (SaaS) platform that allows users to create, train, and deploy AI chatbots using their own data and third-party LLMs (Large Language Models).

1.2 Account: To use the Service, you must register for an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2. INTELLECTUAL PROPERTY RIGHTS

2.1 Our Property: We own all intellectual property rights in the Service, including the software, design, and algorithms, excluding User Content.

2.2 Your Content (Input): You retain all ownership rights to the data, text, and files you upload to the Service to train your chatbot (“Customer Data”). By uploading Customer Data, you grant us a worldwide, royalty-free license to host, store, and process this data solely to provide and improve the Service for you.

2.3 AI Output: As between you and the Company, and to the extent permitted by applicable law, you own all output generated by the chatbot based on your Customer Data (“Output”). You are responsible for the content of the Output and its use.

3. DATA TRAINING EXCLUSION

3.1 No Training on Customer Data: We do not use Customer Data (documents, URLs, or chat logs) to train, retrain, or improve our foundation models or the models of our third-party providers for use by other customers.

3.2 Internal Improvements: We may use anonymised metadata (e.g., usage frequency) solely to maintain technical performance and security.

3.3 Opt-In: Any use of Customer Data for model training beyond providing the Service to you requires your express written "opt-in."

4. AI SPECIFIC PROVISIONS & ACCURACY

4.1 Nature of AI: You acknowledge that the Output is generated by artificial intelligence. AI can sometimes provide inaccurate, misleading, or offensive information (often referred to as "hallucinations").

4.2 No Warranty of Accuracy: We do not guarantee the accuracy, completeness, or reliability of any Output. You should human-verify any Output before relying on it for business decisions or providing it to end-users.

4.3 External Models: The Service may use third-party providers (e.g., OpenAI, Anthropic). Your use of the Service is also subject to the usage policies of these third-party providers.

5. FAIR USE POLICY

5.1 Purpose: To ensure service stability for all users, your usage is subject to this Fair Use Policy.

5.2 Prohibited Patterns: You shall not use the Service in a manner that:

  • Involves automated "scraping" or high-frequency API calls that exceed reasonable human-scale usage.
  • Attempts to bypass plan-specific limits on messages, storage, or training data.

5.3 Enforcement: If usage significantly exceeds the average for your plan tier, we reserve the right to throttle access, require an upgrade to an Enterprise plan, or suspend the account following written notice.

6. ACCEPTABLE USE

You agree not to use the Service to:

  • Generate illegal, harmful, or defamatory content.
  • Infringe third-party intellectual property.
  • Upload "Special Category Data" (sensitive personal info) as defined by UK GDPR.
  • Use the Service to build a competing product via reverse-engineering.

7. DATA PROTECTION (UK GDPR)

7.1 Roles: For the purposes of the UK GDPR and the Data Protection Act 2018, you are the “Data Controller” and we are the “Data Processor.”

7.2 Processing: We will process personal data only in accordance with your instructions and our Privacy Policy.

7.3 Prohibited Data: You agree not to upload "Special Category Data" (sensitive personal info like health records, political opinions, or criminal history) unless specifically agreed upon in writing.

8. ACCEPTABLE USE

You agree not to use the Service to:

  • Generate illegal, harmful, or defamatory content.
  • Infringe upon the intellectual property rights of others.
  • Attempt to reverse-engineer the Service or bypass usage limits.
  • Train the chatbot on data you do not have the legal right to use.

9. FEES AND PAYMENT

9.1 Subscriptions: The Service is billed on a subscription basis (“Plan”). You will be billed in advance on a recurring and periodic basis.

9.2 Changes: We may modify subscription fees at any time, providing you with at least 30 days' notice.

9.3 Refunds: Except as required by law (including UK consumer cancellation rights where applicable), paid subscription fees are non-refundable.

10. LIMITATION OF LIABILITY

10.1 Exclusion: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by English law.

10.2 Cap on Liability: To the maximum extent permitted by law, Heroic Media LTD shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or data) arising out of your use of the Service. Our total liability shall not exceed the amount paid by you to us in the 12 months preceding the claim.

11. TERM AND TERMINATION

11.1 Termination by You: You may cancel your subscription at any time via your account settings.

11.2 Termination by Us: We may terminate or suspend your account immediately, without prior notice, if you breach these Terms.

11.3 Data Deletion: Upon termination, we will delete your Customer Data in accordance with our data retention policy, unless legal obligations require otherwise.

12. GOVERNING LAW

These Terms shall be governed by and defined following the laws of England and Wales. Heroic Media LTD and yourself irrevocably consent that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

13. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. CONTACT US

If you have any questions about these Terms, please contact us.