Plans & Pricing

HelpJet has two plans: Free and Pro. This article compares them, walks through upgrading and managing billing, and explains exactly what happens at the edges — trials, failed payments, and downgrades.

Plan comparison

An interaction is one billable bot reply — the full definition, including what doesn't count, is in Understanding Interactions. Add-ons are covered in Add-ons, Credits & White-labeling.

Upgrading to Pro

1. Open Billing in the sidebar. Check the page header — it names the organization you're about to upgrade. Use (Switch organization) if it's the wrong one.
2. Click Upgrade to Pro — $29/mo, or Pro annual — $23/mo billed yearly for the annual rate.
3. Complete checkout.

After checkout you'll briefly see "Payment received — activating your plan…" while the plan flips over — this usually takes a few seconds.

The 14-day trial

Paid plans include a 14-day free trial with no credit card required. During the trial, the Billing page shows a banner counting down — "Trial ends in N days — add a payment method to keep Pro" — with an Add payment method button for admins. Add a card before the trial ends to keep Pro; otherwise the organization returns to Free. The trial is available once per organization.

Managing billing

Once you're on Pro, the upgrade buttons are replaced by Manage billing, which opens the Stripe billing portal. Use it to:

• Update your payment method
• Switch between monthly and annual
• View and download invoices
• Cancel your subscription

Add-ons, credit packs, and auto-recharge are managed on the Billing page itself, not in the portal — see Add-ons, Credits & White-labeling.

If a payment fails

The Billing page shows a warning: "Your last payment failed. Please update your payment method to keep your plan active." Fix the card via Manage billing and the retry settles automatically. Address it promptly — an unresolved failed payment eventually cancels the subscription, which triggers the downgrade behavior below.

Downgrading to Free

When a Pro subscription ends, the organization returns to Free limits: 1 bot and 100 interactions/month. Here's what happens to what you've built:

• Nothing is deleted. Bots, training data, and conversation history all remain.
• Surplus bots are automatically deactivated, newest first, until you're within the Free allowance. Deactivated bots stop responding but keep all their data.
• Re-upgrading restores them. Bots that HelpJet deactivated during a downgrade are automatically reactivated (newest first, up to your new allowance) when you upgrade again. Bots you deactivated yourself stay as you left them.
• Purchased credits survive. Credit-pack balances never expire and carry through a downgrade — though on Free there's no auto-recharge to add more.

Common questions

Do unused interactions roll over?

The monthly allowance doesn't — it resets on your billing date. Purchased credit packs do carry over; see Understanding Interactions.

When does my allowance reset?

On your organization's billing anchor date — the day of the month you signed up or renewed — not on the 1st.

Can I have more than 3 bots on Pro?

Yes — the Extra bots add-on adds slots at $20/bot/mo. See Add-ons, Credits & White-labeling.

I upgraded but the page still says Free

Activation takes a few seconds after checkout while the payment confirmation lands. If it persists beyond a minute or two, contact support from inside your HelpJet dashboard.

Can a team member upgrade for us?

Only organization admins can change billing. Ask an admin, or have one promote you — see Organizations & Team Members.