What is HelpJet?
HelpJet turns your existing content into an AI support bot that answers customer questions on your site. Here's how the pieces fit together.
On this page
HelpJet lets you build an AI support bot, train it on your own content — your website, docs, WordPress posts, files — and put it in front of your customers. Visitors ask questions in a chat window; the bot answers from what it learned, honestly says when it doesn't know, and logs every conversation so you can see where to improve.
By the end of this article you'll know what each part of HelpJet does and where to go to build your first bot.
What HelpJet does
The short version: you point HelpJet at your content, and it becomes a support agent that already knows your product.
- You train it on your content. Add a website, a sitemap, WordPress posts, files, or plain text. HelpJet reads it all and builds a knowledge base.
- It answers customer questions. Visitors chat with the bot on your site. Answers come from your content — not generic internet knowledge.
- You watch and improve. Every conversation is logged. When the bot gets stuck, you can see exactly what was asked and add the missing content.
You don't need a developer to set any of this up. If you can paste a snippet into your site's settings (the same way you'd add Google Analytics), you can deploy a bot.
Core concepts
Five ideas cover most of what you'll work with in HelpJet.
Bots
A bot is one AI assistant with its own knowledge, appearance, and settings. Most teams start with one bot for their whole site; you might later add separate bots for different products or audiences. Each bot has a status — Active, Inactive, Building, or Archived — and only Active bots respond to visitors.
Training sources
A training source is any piece of content a bot learns from: a website URL, a sitemap, a WordPress site, an uploaded file, a YouTube video, or pasted text. You can add sources during setup and keep adding them later from the bot's Sources tab. See Training Sources Overview for the full list.
Interactions
An interaction is a billable bot response to a user message (plus each Help Scout Assist suggestion, if you use that integration). Greetings, error messages, and the user's own messages are not billed. Interactions are what your plan meters — see Understanding Interactions.
Organizations
Every bot belongs to an organization — a shared workspace for your team. Teammates join your organization as an org admin or member, and you can also grant per-bot roles (owner / admin / editor / viewer) for finer control. Plan limits and the interaction pool are shared across the organization. See Organizations & Team Members.
Deploy channels
Once a bot is trained, you choose how visitors reach it. HelpJet has four channels, and you can use more than one at once:
Channel | What it is |
|---|---|
Bot Widget | The floating chat bubble in the corner of your site |
Page Embed | An inline chat panel embedded in a specific page |
Chat Link | A hosted chat page you can share as a URL |
WordPress | A pre-configured plugin — no code editing needed |
See Embedding & Sharing Your Bot for how each one works.
Free vs Pro at a glance
HelpJet has two plans. Everyone starts on Free — no card required.
Free | Pro | |
|---|---|---|
Price | $0 | $29/mo, or $23/mo billed annually |
Bots | 1 | 3 |
Interactions per month | 100 | 1,000 |
Free trial | — | 14 days |
Pro also unlocks add-ons: Remove "Powered by HelpJet" ($79/mo), Extra bots ($20/bot/mo), and Credit packs ($30 per 1,000 interactions, which never expire) with optional auto-recharge and a monthly spend cap.
Full details, including what happens when you hit your limit, are in Plans & Pricing and Add-ons, Credits & White-labeling.
What a typical setup looks like
Most people go from signup to a live bot in one sitting:
- Run the new-bot wizard — name the bot, point it at your content, and let training run.
- Test it in the preview before any customer sees it.
- Click Activate bot and paste the embed code into your site (or install the WordPress plugin).
- Watch the Activity tab for real conversations, and add sources to fill any gaps.
Steps 1–3 are covered end to end in the Quick Start.
Common questions
Does the bot make things up?
It's instructed to answer only from your content and to say "I don't have that information" rather than guess. Reviewing conversations in the Activity tab shows you where it lacked an answer, so you can add the missing content.
Do I need to write anything for the bot?
No. Training works from content you already have — your site, docs, or knowledge base. You can optionally shape its tone and behavior later in Brand & Voice.
Can my whole team use it?
Yes. Invite teammates to your organization, and control who can edit which bot with Bot Permissions.
Where to go next
Ready to build? The Quick Start: Create Your First Bot walks through the whole wizard in about ten minutes. If you'd rather look around first, the Dashboard Overview is a tour of everything in your HelpJet dashboard.
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