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All updates
  • New
  • Improved
  • Fixed

Setting up a new bot is now three steps, with your bot live as soon as the Deploy page opens, and upgrade prompts wait until you have used half of the Free plan.

Page-title lookups on the Training data step are calmer, the WordPress tab asks once for a review after two weeks, the chat embed recovers from a failed download on first load, and the collapsed sidebar lines up.

  • New: Once a WordPress site has been connected for two weeks, the WordPress tab on the Deploy page asks once whether HelpJet is helping your visitors, with a Leave a review link to the plugin's WordPress.org page and a No thanks button. Either choice hides the request for good in that browser.
  • Improved: Setting up a new bot is now three steps: Bot info, Training data and Deploy. Finishing training takes you straight to Deploy, where your bot goes live as soon as the page opens, and a Try your bot link opens its chat link in a new tab. If training is still running, Deploy says so: your bot already answers, and its answers improve as training finishes. The old Preview & test step is gone from setup (it stays as a tab on every bot); links to it open Deploy.
  • Improved: On the Training data step, page titles for a sitemap are looked up a few at a time, and lookups stop for a site that keeps refusing them. A page whose title cannot be read now shows its address instead of an error, and only a page that really does not exist is marked Page not found. The No sources added yet box puts the cursor in the Training URL field when you click it.
  • Improved: The upgrade prompts in the page header, on the Appearance page's branding option, on Bot goals and on Bot Management MCP now wait until you have used half of the Free plan's 100 interactions. Until then those features show a Compare plans link to Billing. Prompts for a limit you have actually reached are unchanged.
  • Improved: The Free plan card on the Billing page and the checkout page now explain what moving to Pro gives you: 1,000 interactions a month and up to three bots.
  • Fixed: Creating a HelpJet account from the WordPress plugin's Connect to HelpJet button now brings you back to the connection screen once your account exists, with your site's name suggested for your organization along the way, instead of dropping you into the standard bot setup with the connection lost. Signing in to an existing account already returned you there.
  • Fixed: When your organization is at its bot limit, pressing the greyed-out name or description fields, or Continue to training, brings the bot-limit message back and explains why, instead of doing nothing.
  • Fixed: Reloading a new-bot setup page part-way through no longer loses the bot you were setting up and restarts you at the first step.
  • Fixed: The chat embed on your site recovers when one of its files fails to download on first load (usually a slow mobile connection): it reloads itself once instead of showing Something went wrong until the whole page is reloaded.
  • Fixed: In the collapsed sidebar, the chatbot card's icon lined up a little to the left of the other icons. Every icon now sits on the same line.