HelpJet is operated by Heroic Media Ltd. When you use HelpJet, we process personal data for you as your data processor. This page lists the companies (sub-processors) that help us provide HelpJet and that may process your data.
Sub-processors for your bot data
These companies may process Customer Data: the conversations visitors have with your bots, visitor session information, and the content you use to train your bots.
Sub-processor | What they do for HelpJet | Data they process | Location |
|---|---|---|---|
Vercel Inc. | Hosts the HelpJet app, the chat widget and our API | All Customer Data while it moves through our service | United States (main servers in Washington, D.C.), with a worldwide edge network |
Vercel Inc. (AI Gateway) | Sends requests to AI model providers and returns the answers | Visitor messages and the knowledge base content used to answer them | Worldwide. Does not keep prompts or answers after a request is complete |
Convex, Inc. | Database, file storage, search and background processing | Conversations, visitor session information, training content, account data | United States (AWS us-east-1) |
OpenAI, L.L.C. | AI models that write bot answers and summaries and create search embeddings | Visitor messages, knowledge base content, training content | United States and other regions |
Microsoft Corporation (Azure OpenAI Service) | Runs OpenAI models when AI Gateway sends a request to Azure | Visitor messages, knowledge base content, training content | United States and other regions |
Cloudflare, Inc. | Fetches and reads the web pages you add as training sources | The content of those web pages | Worldwide network |
PostHog, Inc. | Product analytics and error tracking | Chat widget events that use random IDs (for example, that a link in an answer was clicked) | United States |