Using HelpJet with WordPress

If your site runs on WordPress, HelpJet plugs into it at both ends: your WordPress content can train the bot, and the WordPress plugin can deploy it — no code editing anywhere. This article is the map; the two linked guides have the details.

The two halves

1. Train on your WordPress content

HelpJet can ingest your WordPress posts and pages directly as a training source, so the bot answers from the same content your visitors read — docs, FAQs, product pages, blog posts. When your content changes, use Refresh on the source and the bot catches up.

Full guide: Training from WordPress Content.

2. Deploy with the WordPress plugin

The HelpJet WordPress plugin is a pre-configured .zip you download from your bot's Deploy tab — your Bot ID is already baked in. Once activated, it gives you three ways to show the bot:

• Site-wide widget — enable a single checkbox in Settings → HelpJet and the chat bubble appears on every page.
• Shortcode — drop the plugin's bot-specific shortcode ([helpjet-yourBotId] - the exact one is shown on its Settings → HelpJet page) into any post or page to embed the chat inline exactly where you want it. See The HelpJet WordPress Plugin.
• Gutenberg block — add the HelpJet Chatbot block in the block editor and set its height in the block settings.

You can combine them — bubble site-wide, inline panel on a dedicated support page.

Full guide: The HelpJet WordPress Plugin.

A typical WordPress setup

Here's the end-to-end path most WordPress operators follow:

1. Create your bot with the new-bot wizard — see the Quick Start.
2. Add your WordPress content as a training source. Point HelpJet at your site's posts and pages per Training from WordPress Content. If you have docs or FAQs elsewhere, add those too — see Training Sources Overview.
3. Test before going live. Ask the bot your ten most common support questions in the Train & Test Bot tab and fix any weak answers. See Train & Test Mode.
4. Download and install the plugin. On the bot's Deploy tab, open the WordPress option and click Download Plugin. In WordPress admin: Plugins → Add New → Upload Plugin, choose the zip, Install Now, then Activate.
5. Turn on the widget. Go to Settings → HelpJet and enable the site-wide widget.
6. Add an inline chat to your support page (optional). Edit your /support or /help page and drop in the bot-specific shortcode from the plugin's settings page, or the HelpJet Chatbot block.
7. Watch the first week of conversations in the Activity tab and close any training gaps you find. See Reviewing Conversations.

Steps 4–6 take about five minutes. Step 2 is where the quality comes from — don't skip straight to deploying.

Keeping content and bot in sync

The bot learns from a snapshot of your content, not a live feed. Sources refresh automatically once they're more than 30 days old (see Training Sources Overview), so routine drift takes care of itself. For big changes — pricing, policies, a docs overhaul — don't wait: click Refresh on the WordPress source so the bot answers from the current version right away.

Common questions

I run multiple WordPress sites — can each have its own bot?

Yes. Create a bot per site and install each site's own downloaded plugin — every download is pre-configured with that bot's ID. Don't network-activate one plugin across a multisite; install per-site.

Do I need the plugin, or can I paste the embed code?

Either works — the plugin and the embed code load the same widget. The plugin is easier (no theme editing, survives theme changes) and adds the shortcode and Gutenberg block. If you'd rather paste code, see Deploying Your Bot.

Does the widget slow down my WordPress site?

The loader is asynchronous — your pages render first and the widget loads in the background. It behaves like an analytics snippet, not a theme change.

My help desk is Heroic Inbox — does HelpJet work with it?

Yes. HelpJet Assist can generate AI draft replies inside Heroic Inbox, the WordPress-native help desk, via its Help-Scout-compatible API. See Help Scout Assist.