Using HelpJet with WordPress

If your site runs on WordPress, HelpJet plugs into it at both ends: your WordPress content can train the bot, and the WordPress plugin can deploy it, no code editing anywhere. This article is the map; the two linked guides have the details.

The two halves

1. Train on your WordPress content

HelpJet can ingest your WordPress posts and pages directly as a training source, so the bot answers from the same content your visitors read: docs, FAQs, product pages, blog posts. When your content changes, use Refresh on the source and the bot catches up.

Full guide: Training from WordPress Content.

2. Deploy with the WordPress plugin

The HelpJet WordPress plugin is installed from the WordPress plugin directory and linked to your bot with a one-click Connect to HelpJet step; there's no embed code or Bot ID to copy. Once connected, it gives you three ways to show the bot:

• Site-wide widget: the chat bubble appears on every page as soon as you connect; a single checkbox in Settings → HelpJet turns it off or on.
• Shortcode: drop [helpjet] into any post or page to embed the chat inline exactly where you want it. See The HelpJet WordPress Plugin.
• Block: add the HelpJet Chat block in the block editor and set its height in the block settings.

You can combine them: bubble site-wide, inline panel on a dedicated support page.

Full guide: The HelpJet WordPress Plugin.

A typical WordPress setup

Here's the end-to-end path most WordPress operators follow:

1. Create your bot with the new-bot wizard; see the Quick Start.
2. Add your WordPress content as a training source. Point HelpJet at your site's posts and pages per Training from WordPress Content. If you have docs or FAQs elsewhere, add those too; see Training Sources Overview.
3. Test before going live. Ask the bot your ten most common support questions in the Train & Test Bot tab and fix any weak answers. See Train & Test Mode.
4. Install the plugin. In WordPress admin: Plugins → Add New, search for "HelpJet", Install Now, then Activate.
5. Connect your site. Go to Settings → HelpJet, click Connect to HelpJet, and choose your bot. The site-wide widget is switched on for you.
6. Add an inline chat to your support page (optional). Edit your /support or /help page and add the HelpJet Chat block or the [helpjet] shortcode.
7. Watch the first week of conversations in the Activity tab and close any training gaps you find. See Reviewing Conversations.

Steps 4–6 take about five minutes. Step 2 is where the quality comes from; don't skip straight to deploying.

Keeping content and bot in sync

The bot learns from a snapshot of your content, not a live feed. Sources refresh automatically once they're more than a week old (see Training Sources Overview), so routine drift takes care of itself. For big changes (pricing, policies, a docs overhaul), don't wait: click Refresh on the WordPress source so the bot answers from the current version right away.

Common questions

I run multiple WordPress sites. Can each have its own bot?

Yes. Create a bot per site, install the plugin on each site, and connect each one to its own bot. On a WordPress multisite, each site in the network has its own Settings → HelpJet screen and its own connection.

Do I need the plugin, or can I paste the embed code?

Either works; the plugin and the embed code load the same widget. The plugin is easier (no theme editing, survives theme changes) and adds the shortcode and the HelpJet Chat block. If you'd rather paste code, see Deploying Your Bot.

Does the widget slow down my WordPress site?

The loader is asynchronous; your pages render first and the widget loads in the background. It behaves like an analytics snippet, not a theme change.

My help desk is Heroic Inbox. Does HelpJet work with it?

Yes. HelpJet Assist can generate AI draft replies inside Heroic Inbox, the WordPress-native help desk, via its Help-Scout-compatible API. See Help Scout Assist.