How does the contact form work?

The contact form sends an email to a specified email address. This can be you or one of your support...

Can I upload or embed images in articles?

Yes, you can upload images to HelpJet content. See the HelpJet user guide for further instructions.

Can I upload or embed video in articles (eg. YouTube/Vimeo)?

Video cannot be uploaded directly to a HelpJet knowledge base, but you can use a third party site such as...

Can I disable the contact form?

Yes, you can change your further support page to display a message such as phone number or alternative contact details.

How do I use a custom domain or sub-domain for my knowledge base?

HelpJet supports custom domains and vanity URLs. When you sign up you will be assigned a temporary helpjetapp.com URL. This...